Privacy Policy

01. About Us

Lubna Butt Marriage Bureau is a professional matrimonial and matchmaking service based in Lahore, Pakistan. We provide personalized matchmaking services to individuals and families seeking suitable marriage proposals.

For any privacy-related questions or concerns, you may contact us using the contact details provided on our website.

02. Information We Collect

Depending on the services you use, we may collect the following types of information:

A. Personal Information

This may include:

• Full name
• Gender
• Date of birth / age
• Marital status
• Nationality
• Country and city of residence
• Contact number / WhatsApp number
• Email address
• Education and occupation
• Height and other profile information
• Languages
• Personal preferences and matrimonial requirements

B. Family and Matrimonial Information

To assist with matchmaking, we may collect information such as:

• Family background
• Parents' and siblings' information
• Family residence
• Education and professional background
• Religious or cultural preferences, where voluntarily provided
• Marriage expectations and preferences
• Information regarding previous marriage(s)
• Information about children, where applicable
• Other information relevant to identifying a suitable matrimonial match

C. Photographs

We may collect photographs submitted by you for the purpose of creating and maintaining your matrimonial profile and presenting suitable proposals.

D. Identity and KYC Information

For verification and security purposes, we may request identification documents such as:

• CNIC / National Identity Card
• Passport
• Other identification documents where reasonably required

Such documents may be requested for KYC (Know Your Customer) and identity verification purposes.

Your identity documents are not intended to be publicly displayed on our website or shared with prospective matches as part of your public matrimonial profile.

E. Communication Information

If you contact us through WhatsApp, telephone, email, website forms, or other communication channels, we may retain relevant communications and information necessary to respond to you and provide our services.

F. Technical Information

When you visit our website, certain technical information may automatically be collected, depending on the website configuration and technologies used. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website visits

03. How We Use Your Information

We may use the information we collect for the following purposes:

• To create and maintain your matrimonial profile
• To understand your matrimonial requirements and preferences
• To identify potentially suitable matches
• To communicate with you regarding proposals and matchmaking
• To verify information and identity where necessary
• To conduct KYC and security checks
• To communicate relevant information with families or individuals regarding mutually suitable proposals
• To provide customer support
• To process registration and service payments
• To maintain business and service records
• To improve our matchmaking services
• To prevent fraud, misuse, impersonation, or unauthorized activity
• To comply with applicable legal requirements
• To protect the security and integrity of our website and services

We will not use your personal information for purposes materially unrelated to the services described in this Privacy Policy without appropriate notice or permission where required.

04. Confidentiality of Your Profile

We understand that matrimonial information is personal and sensitive. We therefore aim to handle your information with confidentiality and care.

Your personal contact information, including your phone/WhatsApp number and email address, is not publicly displayed on our website as part of a matrimonial profile.

Relevant profile information may be shared with a potential match or their family where we consider it appropriate for matchmaking and in accordance with our internal procedures and the nature of the service requested by the client.

Once information is voluntarily provided to another individual or family as part of a matchmaking introduction, the handling of that information by the recipient is outside our direct control.

05. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information in limited circumstances, including the following:

Matchmaking

Relevant information may be shared with a potential match, family member, or authorized representative when necessary to facilitate a matrimonial proposal.

Service Providers

We may use trusted third-party service providers for functions such as:

• Website hosting
• Website maintenance
• Email communication
• Payment processing
• Technical support
• Security
• Website analytics

Such providers may receive only the information reasonably necessary to perform their services.

Legal and Security Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful request from a competent authority
• Protect our legal rights
• Investigate fraud, misuse, or unauthorized activity
• Protect the safety and security of our clients, staff, systems, or services

06. CNIC and Identity Verification

Where CNIC or other identity documentation is requested, it is collected for verification and security purposes.

We do not intend to display CNIC numbers, copies of identity documents, or similar verification documents publicly on the website.

Clients should provide genuine and accurate identification documents only through the channels designated by Lubna Butt Marriage Bureau.

We take reasonable administrative and technical measures to restrict unauthorized access to such information.

07. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date.

You must not knowingly provide:

• False information
• Misleading information
• Another person's photographs without authorization
• Fraudulent identity documents
• False marital status
• Misleading educational, professional, or family information

If we discover or reasonably suspect that information is false, fraudulent, or materially misleading, we may suspend, restrict, or terminate the relevant profile or service.

08. Photographs and Profile Content

By submitting photographs and profile information, you confirm that:

• The photographs belong to you or you have permission to use them.
• The information provided is truthful to the best of your knowledge.
• You have the right and appropriate authorization to provide the information to us.

We may refuse to publish or may remove photographs or profile information that we consider inappropriate, misleading, fraudulent, offensive, or inconsistent with our service standards.

09. Cookies and Website Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Remember preferences
• Understand website usage
• Improve user experience
• Maintain website security

Where third-party analytics, advertising, or other tracking technologies are used, the respective privacy policies of those providers may also apply.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, database, electronic transmission, or online communication system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing matchmaking services
• Maintaining client records
• Managing registration and service history
• Resolving disputes
• Maintaining financial and business records
• Complying with applicable legal obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

12. Your Choices and Requests

You may contact us regarding your personal information if you wish to:

• Correct inaccurate information
• Update your matrimonial profile
• Request clarification about information we hold
• Request withdrawal of your information from active matchmaking use, subject to applicable contractual or legal requirements
• Ask questions regarding our privacy practices

Some information may need to be retained where required for legitimate business, contractual, security, or legal purposes.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services, including social media and communication platforms.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party service you use.

14. International Clients

Lubna Butt Marriage Bureau may provide matchmaking services to Pakistani clients and families residing in Pakistan and abroad.

Where information is communicated internationally as part of a matrimonial proposal or service, we seek to limit the information shared to what is reasonably relevant to the matchmaking process.

15. Children's Privacy

Our matrimonial services are intended for adults.

We do not knowingly provide matrimonial registration services to persons under the age of 18.

If we become aware that a person under 18 has submitted information without appropriate authorization, we may take reasonable steps to remove or restrict that information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: